Term and Conditions

1. User Access and Responsibilities

By accessing our website, you agree to use it for lawful purposes only. You are responsible for ensuring that your use of the site complies with all applicable laws and regulations.

You must not:

• Use the site in any way that could damage, disable, or impair its functionality.
• Attempt to gain unauthorized access to any part of the site or its related systems.
• Use the site to distribute any malicious software or engage in any fraudulent activity.

2. Product and Service Description

We offer a variety of products including Bumbumz, Cuddle Barn, Squishables, SQUISHMALLOWS, and Warmies. All products are described as accurately as possible, but we cannot guarantee that every detail is perfect. If you have any questions about a product, please contact us before purchasing.

All products are subject to availability. If an item is out of stock, we will notify you and offer a refund or alternative product.

3. Order and Payment Terms

When you place an order, you agree to provide accurate and complete information. We accept payments via Visa, MasterCard, JCB, and PayPal. All payments are processed securely, and we do not store your payment information.

Orders are typically processed within 1-2 business days. Shipping times vary depending on the method chosen:

• Standard Shipping: 10-15 business days via DHL or FedEx ($12.95).
• Free Shipping: 15-25 business days via EMS (for orders over $50).

We ship globally, excluding certain remote areas and parts of Asia. If you have any questions about shipping to your location, please contact us.

4. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not happy, you may return or exchange your item within 15 days of receiving it, provided that:

• The item is unused and in its original condition.
• The item is in its original packaging with all tags attached.

Non-returnable items include those damaged due to customer misuse or personalized/customized items. To initiate a return or exchange, please contact us at [email protected] with your order number and reason for the return/exchange.

Refunds will be processed within 5-10 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to an error on our part.

5. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of SQUISHMALLOWS Sales and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

6. Limitation of Liability

To the fullest extent permitted by law, SQUISHMALLOWS Sales shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the site or purchase of our products. Our total liability for any claim related to your use of the site or products is limited to the amount you paid for the product in question.

7. Contact Information

If you have any questions or need further assistance, please contact us at:

Email: [email protected]

Address: 93 Begley Street, ADELAIDE BC, AU 5000

8. Governing Law

These terms and conditions are governed by the laws of Australia. Any disputes arising out of or related to these terms will be resolved in the courts of Australia.