Shipping Information

At SQUISHMALLOWS Sales, we strive to deliver your orders as quickly and efficiently as possible. Here’s what you need to know about our shipping process:

Order Processing Time

Once your order is placed, it typically takes 1-2 business days to process and prepare for shipment.

Shipping Methods

  • Standard Shipping: We use DHL or FedEx for standard shipping. Delivery usually takes 10-15 business days after dispatch. The shipping fee is $12.95.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery typically takes 15-25 business days after dispatch.

Shipping Regions

We ship globally, excluding certain remote areas and parts of Asia. If you have any questions about shipping to your location, please contact us at [email protected].

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a straightforward returns and exchanges process. Please review the following information carefully.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must:

  • Be unused and in its original condition.
  • Be in the original packaging with all tags attached.
  • Be returned within 15 days of receiving the item.

Non-Returnable Items

Based on our product offerings (Bumbumz, Cuddle Barn, Squishables, SQUISHMALLOWS, Warmies), all products are eligible for return or exchange unless they are:

  • Damaged due to customer misuse.
  • Personalized or customized items.

If you have any questions about whether your item is returnable, please contact us at [email protected].

Returns & Exchanges Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. Use the template below to ensure all necessary information is included.
  2. Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your item.
  3. Ship the Item: Package the item securely and include the RMA number on the outside of the package. Ship the item to the address provided in the instructions.
  4. Wait for Processing: Once we receive your item, we will inspect it and process your return or exchange within 5 business days.

Refunds

If your return is approved, we will initiate a refund to your original payment method. Please note:

  • Refunds may take 5-10 business days to appear in your account, depending on your bank or payment provider.
  • Shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

If you are exchanging an item, we will ship the new item to you once the returned item is received and inspected. Shipping costs for exchanges will be covered by us if the exchange is due to an error on our part.

Return & Exchange Request Template

Use the following template to request a return or exchange:

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear SQUISHMALLOWS Sales Team,

I would like to request a [return/exchange] for my recent purchase. Below are the details:

- Order Number: [Your Order Number]
- Item(s) to Return/Exchange: [List the item(s) and quantity]
- Reason for Return/Exchange: [Please provide a brief explanation]

Please provide me with the necessary instructions to proceed.

Thank you,
[Your Full Name]
[Your Contact Information]

Contact Us

If you have any questions or need further assistance, please don’t hesitate to contact us at:

Thank you for shopping with SQUISHMALLOWS Sales. We appreciate your trust and are committed to providing you with a seamless shopping experience.