FAQ

We offer a variety of adorable plush toys including Bumbumz, Cuddle Barn, Squishables, SQUISHMALLOWS, and Warmies. Each product is designed to bring joy and comfort to your life.

Yes, all our plush toys are made with high-quality, child-safe materials. They are perfect for cuddling and playtime.

We offer two shipping options: Standard Shipping via DHL or FedEx, which takes 10-15 business days and costs $12.95, and Free Shipping for orders over $50 using EMS, which takes 15-25 business days.

Yes, we ship globally except to Asia and some remote areas due to logistical constraints. If you have any questions about shipping to your location, please contact us at [email protected].

Orders are typically processed within 1-2 business days. Once processed, your plush toys will be packed with care and shipped out promptly.

We want you to be completely satisfied with your purchase. You have 15 days from the date of receipt to return or exchange your plush toys, provided they are in their original condition and packaging. For more details, visit our Returns & Exchanges page.

To initiate a return or exchange, please contact our customer support team at [email protected] with your order details. We will guide you through the process.

We accept Visa, MasterCard, JCB, and PayPal for your convenience.

You can update your account information by logging into your account on our website. If you encounter any issues, please contact our support team at [email protected].

You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns you may have.

Our customer support team is available Monday through Friday, 9 AM to 5 PM (AEST). We strive to respond to all inquiries within 24 hours.